Important information to our existing users:
During a severe server failure in mid-January 2017, some web accounts have been lost.
We regret these accounts could not be restored.
Please check your accounts to see if you have been affected.
If you have been affected, you will need to set up your account again.
We apologise for the inconvenience caused by this incident, and would like you to know we have put new measures in place to ensure that such a loss cannot occur again.
If you have questions or encounter other problems, please contact me on my personal email address: email@example.com